Office & Clerical
FIVE RIVERS MEDICAL CENTER - FINANCIAL COUNSELOR - BUSINESS OFFICE
2801 MEDICAL CENTER DR, POCAHONTAS, AR, 72455, US
Key Responsibilities:
- Patient Outreach & Support:
- Call patients to assist with Medicaid applications and enrollment.
- Work closely with the Department of Human Services (DHS) to gather required documentation.
- Assist patients with charity care applications and provide guidance through the financial assistance process.
- Onsite Patient Engagement:
- Visit Emergency Department (ED) and inpatient rooms to speak with uninsured patients.
- Discuss Medicaid options and, if ineligible, establish payment plans prior to patient discharge.
- Census & Follow-Up:
- Review the previous day’s census to identify self-pay patients.
- Verify existing Medicaid coverage or pending applications.
- Contact patients as needed to initiate or complete the Medicaid enrollment process.
- Pre-Service Financial Clearance:
- Call patients prior to scheduled procedures (particularly GI and Pain Management) to review financial responsibility.
- Set up payment plans and ensure required pre-payments are made in advance of services.
Performance Expectations:
- This position comes with a high workload and will be closely monitored for productivity and effectiveness.
- Successful candidates will be proactive, patient-focused, and capable of managing high volumes while maintaining quality service.
Requirements:
- High school diploma or GED required; associate’s or bachelor’s degree preferred.
- Prior experience in medical billing, Medicaid enrollment, or financial counseling strongly preferred.
- Strong understanding of Medicaid and charity care programs.
- Exceptional communication and interpersonal skills, with the ability to speak empathetically with patients from diverse backgrounds.
- Comfortable working in a fast-paced, high-volume environment.
- Ability to manage and prioritize multiple tasks efficiently.
- Detail-oriented with strong organizational skills.